Refund policy
Effective Date: September 21, 2026
1. Our Policy
Due to the personal-care nature of our products, all sales are final. We do not accept returns, exchanges, or refunds for reasons including buyer's remorse, incorrect selection, change of mind, or natural variation in scent, color, or texture inherent to handmade or small-batch products. This policy protects the safety and integrity of our products once they leave our facility, and helps us keep prices fair for all customers.
2. Exceptions: Damaged, Defective, or Incorrect Items
We will offer a replacement or full refund only when:
- The item arrived damaged during shipping
- The item is defective (fails to function or perform as intended — separate from normal product variation described in Section 1)
- You received an item different from what you ordered
3. Reporting an Issue
Contact us within 72 hours of delivery at support@letroisapothecary.com to be eligible under Section 2. Claims submitted after this window will not be accepted. Please include:
- Your order number
- A description of the issue
- Clear photos of the item and, if shipping damage is the issue, the packaging it arrived in
We'll confirm receipt of your claim within 2 business days.
4. Disposal vs. Return of the Item
For hygiene reasons, most approved claims will not require you to ship the item back — we'll typically ask you to dispose of it and rely on your photo documentation. If we do need the item returned, we'll cover return shipping and provide a prepaid label. You will never be asked to pay to return an item under Section 2.
5. Resolution & Refund Timing
Once your claim is approved, we will issue a replacement or full refund to your original payment method within 7–10 business days. There is no cost to you for a claim approved under Section 2.
6. Non-Qualifying Returns
Items shipped back to us without prior written approval, or for reasons outside Section 2, will not be accepted. We are not responsible for items sent to us without an approved claim, and cannot guarantee their return to you.
7. Custom Blends, Gifts & Final Sale Items
Custom blends, gift items, and products marked “Final Sale” are not eligible for return, refund, or exchange, including under Section 2 — unless the outer shipping packaging was visibly damaged in transit, in which case standard damage claims apply.
8. Policy Changes
We may update this policy at any time. Changes take effect for orders placed after the new effective date and will not be applied retroactively to pending or already-approved claims.
9. Contact
Questions or claims: support@letroisapothecary.com